Responsible Gaming at cbb22

cbb22 is strictly an adult platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any casino game on cbb22. This requirement applies to all players in Bangladesh and every other jurisdiction from which our platform is accessible. We do not make exceptions, regardless of local cultural norms or personal circumstances.

During the account registration process, every player is required to confirm their date of birth and agree that they are 18 or older. As part of our Know Your Customer (KYC) process, cbb22 reserves the right to request identity documentation — such as a National ID card, passport, or driving licence — to verify that you meet the minimum age requirement before processing any withdrawal. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits may be returned to the source payment method.

Age Verification Process

cbb22 uses a multi-stage age verification approach. At the point of registration, players self-certify their age. Subsequent KYC checks use document verification to confirm identity and date of birth. Any account where age verification cannot be completed within the required timeframe may have its withdrawal capability suspended pending completion of the KYC process.

Keeping Devices Safe from Minors

If you share a device — a smartphone, tablet, or computer — with anyone under 18, we strongly recommend taking the following steps to prevent accidental or intentional access to cbb22 by a minor:

• Always log out of your cbb22 account when you are done playing, rather than leaving your session open in a browser tab.
• Never save your cbb22 password in a shared browser profile or device keychain that a minor could access.
• Use your device's built-in parental control settings to restrict access to gambling-related websites.
• Consider installing a third-party parental control application that blocks gambling content at the network level.
• Do not leave the cbb22 app or website open and unattended on a shared device.

Problem gambling does not always look the way people expect. It rarely begins with dramatic losses overnight — instead, it often develops gradually as gambling moves from a leisure activity to a compulsion. Recognising the early warning signs is the most important first step towards regaining control.

The following patterns are commonly associated with problem gambling. If you recognise any of them in yourself or someone you know, please read the sections below on the tools and support options available through cbb22.

• Spending more than you intended: You regularly exceed the budget you set for gambling, or you find yourself returning to deposit more after an initial loss.
• Chasing losses: After losing, you feel compelled to keep playing in order to win your money back, rather than accepting the loss and stopping.
• Preoccupation with gambling: You spend a significant amount of time thinking about gambling — planning your next session, reliving past wins, or calculating how to recover losses — even when you are not playing.
• Neglecting responsibilities: Gambling is interfering with your work, studies, family commitments, or social relationships in Dhaka, Chittagong, Sylhet, or wherever you are based in Bangladesh.
• Borrowing money to gamble: You have borrowed money from family, friends, or financial services to fund gambling, or you have used money meant for essential expenses such as rent, bills, or food.
• Lying about gambling: You conceal how much time or money you spend on gambling from people close to you.
• Failed attempts to stop: You have tried to reduce or stop gambling and found that you could not, despite wanting to.
• Gambling to escape: You use gambling as a way to escape stress, anxiety, depression, boredom, or other difficult emotions rather than as a purely recreational activity.

The following checklist is adapted from widely used responsible gambling screening frameworks. Read each question honestly and consider how often, over the past 12 months, the statement has applied to you. This is not a clinical diagnostic tool — it is a private reflection exercise to help you gauge whether your gambling habits are within a healthy range.

If you answered yes to three or more of these questions, it may be worth using one of cbb22's account management tools — such as a deposit limit, a time-out, or a self-exclusion — and considering reaching out to a support organisation. If you answered yes to five or more, we strongly encourage you to contact our support team or one of the external helpline resources listed in the Support Resources section of this page.

One of the most effective ways to maintain control over your gambling is to set a firm ceiling on how much money you deposit into your cbb22 account. cbb22 allows every registered player to set deposit limits across three timeframes: daily, weekly, and monthly. These limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, City Bank, and BRAC Bank.

How Deposit Limits Work

• Daily limit: The maximum total amount you can deposit within any rolling 24-hour period. For example, if you set a daily limit of ৳500, you cannot deposit more than ৳500 in a single day regardless of how many separate transactions you attempt.
• Weekly limit: The maximum total you can deposit within any rolling 7-day period. A weekly limit provides a longer-term brake on spending and is particularly useful for players who tend to deposit across several days in a row.
• Monthly limit: The maximum total you can deposit within any rolling 30-day period. A monthly limit is ideal for players who want to set a firm entertainment budget for gambling in line with their overall finances.

Limit Change Rules

cbb22 applies the following rules to changes in deposit limits to ensure that limits provide genuine protection rather than a false sense of security:

• Decreasing a limit: Takes effect immediately. If you reduce your daily deposit limit from ৳2,000 to ৳500, the new ৳500 limit applies from the moment you save the change — you cannot deposit above ৳500 that same day even if you had not yet reached your old limit.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period. If you request an increase, the increase will not take effect until 7 full days have passed since your request. This gives you time to reconsider the decision without the urgency of an active gambling session.
• Removing a limit entirely: Also subject to a 7-day cooling-off period. You cannot remove a previously set limit and return to unlimited deposits on the same day you make the request.

Sometimes you need a break from gambling without committing to a long-term self-exclusion. cbb22's time-out feature is designed precisely for this situation. A time-out suspends your ability to place bets or play casino games for a fixed period you choose in advance, while keeping your account open so you can access your balance for withdrawals.

Available Time-Out Durations

• 24 hours: A short overnight cooling-off period, useful if you have had a frustrating session and feel the urge to keep playing irrationally.
• 48 hours: A weekend break that removes the temptation to continue gambling over a two-day period.
• 7 days: A full week away from gambling, giving you time to reflect on your habits and re-establish non-gambling routines.
• 30 days: A month-long pause that is often recommended as a first step for players who are concerned about their gambling frequency but are not yet ready for a longer self-exclusion.

What Happens During a Time-Out

Once a time-out is activated, the following restrictions apply immediately and cannot be overridden until the period expires:

• You cannot place any sports bets, including cricket and football markets.
• You cannot play any casino games, live casino tables, or slot games.
• All promotional emails and bonus notifications are paused for the duration of the time-out.
• You can still log in to your account and request a withdrawal of your existing balance.

When the time-out period ends, your account returns to its normal active state automatically. cbb22 will send you a brief email reminder at the point of reactivation, including links to this Responsible Gaming page and to the deposit limit settings, to encourage you to review your limits before you return to play.

Self-exclusion is the most serious account restriction cbb22 offers. It is intended for players who have concluded that they cannot gamble safely and wish to remove access to the cbb22 platform entirely for a significant period of time. cbb22 treats self-exclusion requests as a player-welfare priority — they are processed promptly, typically within one hour of a confirmed request.

Self-Exclusion Duration Options

• 6 months: The minimum self-exclusion period available on cbb22.
• 1 year: A commonly chosen period for players who want a meaningful break but prefer to set a defined endpoint.
• 3 years: For players who recognise a serious and persistent problem with gambling and need a long-term barrier.
• Permanent / Lifetime: An indefinite exclusion with no automatic end date. This option is available for players who wish to close their cbb22 account permanently and never return to gambling on our platform.

What Self-Exclusion Means in Practice

• Your account is immediately closed for all gaming activity — sports betting, casino games, live dealer tables, slots, and all other products.
• All active bonuses and pending bonus offers are cancelled without exception.
• All marketing communications — promotional emails, SMS messages, push notifications — are permanently suppressed for the duration of the exclusion period.
• You may still contact cbb22 support to request a withdrawal of any remaining account balance during the exclusion period. No gameplay is required to process a withdrawal.
• cbb22 will use reasonable technical measures to prevent the creation of new accounts by a self-excluded player. If you are self-excluded and attempt to open a new account, any deposits made to that account may be returned and the account closed.

How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

• Log in to your account, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Select your preferred duration and confirm. The exclusion takes effect within 60 minutes.
• Contact the cbb22 support team via live chat and request self-exclusion verbally. Our support team will process your request immediately and send you a written confirmation.
• Send an email to [email protected] with the subject line "Self-Exclusion Request", including your registered username and the duration you wish to apply. We will action your request and confirm by return email within one hour.

cbb22's responsibility extends beyond individual players. We are committed to ensuring that our platform does not cause harm to vulnerable individuals — including minors, people experiencing financial hardship, or those whose gambling behaviour suggests a serious dependency.

Our Commitments to Vulnerable Player Protection

• No advertising to minors: cbb22 does not direct promotional content at individuals who are, or appear to be, under the age of 18. Our marketing communications always include clear 18+ messaging.
• KYC and age verification: Every player must complete identity verification before withdrawals are processed. This process also confirms that the player meets the minimum age requirement.
• Proactive outreach: Our player-welfare team monitors account activity for patterns associated with problem gambling — such as rapid repeated deposits following losses, extended gaming sessions, or requests to increase limits immediately after setting them. Where such patterns are identified, we may reach out proactively to offer responsible gaming information and tool recommendations.
• Mandatory cooling-off on limit increases: As described in the Deposit Limits section, cbb22 applies a 7-day delay to all requests to increase or remove deposit limits, giving players in a heightened emotional state time to reconsider.
• Account closure on request: Any player can request the permanent closure of their cbb22 account at any time by contacting [email protected]. Permanent account closures are processed within 24 hours and are irreversible.

If You Are Concerned About Someone Else

If you are worried that a family member, friend, or colleague in Bangladesh is experiencing gambling-related harm, there are practical steps you can take. Speaking openly about gambling problems — without judgement — is often the most important first step. You can also contact cbb22's support team to discuss the situation confidentially; while we cannot take action on another person's account without their consent, we can provide guidance on how to approach the conversation and which external support resources may be most helpful in Bangladesh.

If gambling has stopped being enjoyable and has started causing you distress, financial difficulty, or relationship problems, please do not wait to seek help. cbb22's support team is your first port of call, but we also encourage you to reach out to professional counselling and support services. There is no shame in asking for help — recognising a problem and acting on it is a sign of strength, not weakness.

Contact cbb22 Support

Our player-welfare team is available 24 hours a day, 7 days a week, including during Eid holidays, BPL season, and all other periods. You can reach us through the following channels — all contact details are for support purposes only and must not be used as clickable links:

Responsible Gaming Tool Quick-Access

The following account management tools are all accessible from the Responsible Gaming section of your cbb22 Account Settings once you are logged in. Each one can be activated in under two minutes:

cbb22 genuinely cares about the wellbeing of every player on our platform. Responsible gaming is not a box-ticking compliance exercise for us — it is a core part of how we operate. We would rather lose a customer for a month to a self-exclusion than have that customer experience serious harm. If you need us, we are here.