cbb22 Privacy Policy

This Privacy Policy applies to all personal data collected and processed by cbb22 ("the Company", "we", "us", or "our") through the website cbb22.app, its subdomains, associated mobile applications, and any other digital channel operated under the cbb22 brand. It applies to all registered users, visitors who browse without an account, and any individual whose personal data we process in connection with our services.

cbb22 is committed to protecting the privacy and security of all individuals who interact with our platform. We recognise that personal data is sensitive, and we take our responsibility to handle it lawfully and transparently with the utmost seriousness. This policy is written in plain English so that every player in our Bangladesh market can understand exactly what we do with their information.

By registering an account, depositing funds, placing a bet, or simply browsing cbb22.app, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue your use of the platform and contact [email protected] to request account closure and data deletion where applicable.

cbb22 collects personal data through several channels: directly from you when you register or interact with our platform, automatically when you browse or use our services, and from third-party sources such as payment providers and identity verification partners. Below is a comprehensive breakdown of the categories of data we collect.

Data You Provide Directly

• Registration data: Full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh), email address, and chosen account credentials.
• Identity verification (KYC) documents: Copies of national ID cards, passports, or driving licences provided during the KYC process, plus any supporting proof-of-address documents.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, and others), and transaction reference numbers. We do not store full card numbers or mobile banking PINs.
• Communications: The content of emails, live chat transcripts, and support tickets you send to cbb22, including any attachments.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion requests, and time-out settings you apply to your account.

Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type and model, screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, games played, bets placed, bet amounts, game outcomes, session start and end times, and navigation paths through the platform.
• Log data: Server access logs, error logs, and security event logs that record interactions with our infrastructure.
• Cookie and tracking data: Data collected via cookies, local storage, and similar technologies as described in the Cookies section of this policy.

Data From Third Parties

• Payment providers: Transaction status, confirmation references, and fraud-screening signals provided by bKash, Nagad, Rocket, Upay, and our banking partners.
• Identity verification services: Verification status and risk scores returned by third-party KYC and anti-money-laundering screening tools.
• Game providers: Game session data, RNG outcomes, and round-level transaction records provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated studios.

cbb22 uses the personal data we collect for specific, documented purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we process personal data are set out below.

Providing and Operating the Platform

The core purpose of our data processing is to deliver the cbb22 service to you. This includes creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and Bangladeshi bank transfers, settling your sports bets and casino game results, maintaining your account balance and transaction history, and providing customer support when you contact us.

Identity Verification and Fraud Prevention

We use identity and financial data to verify your identity in accordance with our KYC obligations, to screen for sanctions and politically exposed persons, and to detect and prevent fraudulent activity, money laundering, and unauthorised account access. This processing is essential to the integrity of the cbb22 platform and the safety of all our players.

Responsible Gaming Compliance

cbb22 uses your usage data, betting patterns, and account activity to monitor for indicators of problem gambling behaviour. Where such indicators are detected, we may take proactive steps such as sending responsible gaming communications, applying account restrictions, or prompting you to review your deposit limits. This processing reflects our genuine commitment to player welfare and is not used for marketing profiling.

Communications and Marketing

We use your contact data to send you transactional communications such as account confirmations, deposit receipts, withdrawal notifications, and security alerts. Where you have provided consent, we may also send promotional communications about cbb22 offers, bonuses, BPL or IPL seasonal promotions, and new game launches. You may withdraw your consent to marketing communications at any time by contacting [email protected].

Platform Improvement and Analytics

We analyse aggregated and anonymised usage data to understand how players interact with the cbb22 platform, identify areas for improvement, optimise game loading times, and develop new features. This analysis uses data in aggregate form and does not involve decisions that affect individual players.

Legal and Regulatory Compliance

We process and retain certain categories of personal data because we are legally required to do so — for example, retaining transaction records for anti-money-laundering reporting purposes, or responding to lawful requests from regulatory or law enforcement authorities.

Every data processing activity carried out by cbb22 is grounded in at least one of the following legal bases. We identify the applicable legal basis for each category of processing below.

• Performance of a contract: Processing that is necessary to deliver the cbb22 service you have signed up for — including account creation, payment processing, bet settlement, and customer support — is carried out on the basis that it is necessary to perform our contract with you.
• Legal obligation: Processing required to comply with applicable law — including KYC identity verification, transaction record-keeping for anti-money-laundering compliance, and responding to lawful authority requests — is carried out on the basis of our legal obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics is carried out on the basis of our legitimate interests, where those interests are not overridden by your own privacy rights and interests.
• Consent: Processing for optional marketing communications and non-essential cookies is carried out only where you have given us your clear, informed, and freely given consent. You may withdraw this consent at any time without affecting any other aspect of your account.

cbb22 does not sell, rent, or trade your personal data. We share personal data with third parties only where it is necessary to operate our service, comply with legal obligations, or protect the safety of our platform and players. All third-party data processors are bound by contractual data processing agreements that require them to process your data securely and only for the specified purpose.

Categories of Third Parties We Share Data With

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the minimum data necessary to process your deposits and withdrawals (e.g., your registered mobile wallet number and transaction amount).
• Identity verification providers: Third-party KYC and anti-money-laundering screening services receive copies of identity documents and biographical data solely for the purpose of verifying your identity and screening against sanctions lists.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymised player identifier necessary to deliver game content. They do not receive your full name, address, or payment details.
• Technology infrastructure providers: Cloud hosting, content delivery network (CDN), and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to prevent fraud or protect the safety of individuals.

cbb22 uses cookies and similar technologies (such as local storage and session storage) to operate the platform, maintain your logged-in session, remember your preferences, and analyse how the site is used at an aggregate level. We do not use advertising cookies or third-party tracking pixels that build profiles for the purpose of serving targeted advertisements on other websites.

Types of Cookies We Use

• Essential cookies: These are strictly necessary for the platform to function. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery (CSRF), and cookies that remember your language preference. The platform cannot operate without these cookies, and they cannot be disabled.
• Functional cookies: These cookies remember choices you make on the platform — such as your preferred game view or notification settings — to provide a more personalised experience. They are set by cbb22 and not by third parties.
• Analytics cookies: We use first-party analytics tools to understand aggregate traffic patterns, popular game categories, and page performance. Analytics data is processed in anonymised, aggregated form and is never linked back to individual user identities.

Managing Your Cookie Preferences

You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your cbb22 account. Disabling functional or analytics cookies will not affect your ability to use the core platform but may reduce the quality of your personalised experience.

Most modern browsers (Chrome, Firefox, Safari, Edge) provide a settings menu through which you can view, manage, and delete individual cookies. Consult your browser's help documentation for specific instructions.

cbb22 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods below reflect our standard practice. In some cases, regulatory obligations may require us to retain certain data for longer than the standard period.

When personal data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Where anonymisation is used in preference to deletion, the anonymised data may be retained for longer periods for statistical and analytical purposes.

As a cbb22 player whose personal data we process, you have a number of rights with respect to your information. cbb22 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please submit a written request to [email protected], clearly stating the right you wish to exercise and providing sufficient information to identify your account.

• Right of access: You have the right to request a copy of the personal data cbb22 holds about you, along with information about how it is processed. We will respond to access requests within 10 business days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through your account settings page.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to overriding legal obligations — for example, we are required to retain transaction records for a defined period regardless of an erasure request. Where we cannot fulfil an erasure request in full, we will explain the reasons in our response.
• Right to restriction of processing: You may request that we restrict our use of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

cbb22 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed and updated on a regular basis to reflect evolving threats and best practices.

Technical Security Measures

• 256-bit SSL/TLS encryption: All data transmitted between your device and cbb22's servers is encrypted using TLS 1.2 or higher. Our security certificate is renewed regularly and validated by a trusted certificate authority.
• Encrypted data storage: Sensitive data fields — including identity document references, payment method identifiers, and account credentials — are stored in encrypted form in our databases. Passwords are hashed using a strong one-way hashing algorithm and are never stored in plain text.
• Firewalls and intrusion detection: Our server infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation services.
• Access controls: Access to production systems and personal data is restricted to authorised cbb22 staff on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Regular security assessments: cbb22 conducts periodic vulnerability assessments and penetration tests of its platform infrastructure to identify and remediate security weaknesses before they can be exploited.

Organisational Security Measures

• All staff with access to personal data receive mandatory privacy and data security training on joining cbb22 and on an annual basis thereafter.
• Third-party data processors are subject to due diligence assessments and are required to maintain security standards equivalent to those applied by cbb22 itself.
• cbb22 maintains an incident response plan that sets out the steps to be taken in the event of a personal data breach, including notification procedures.

cbb22 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The effective date shown at the top of this page and in the hero section above always reflects the date of the most recent revision.

Where we make material changes to this policy — such as introducing a new category of data processing or a new category of third-party recipient — we will notify registered players via the email address on file at least 7 days before the revised policy takes effect. Your continued use of the cbb22 platform after the revised policy takes effect constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data. Earlier versions of this policy are available on request by contacting our support team.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cbb22 holds about you, please contact our data protection team in writing. We are committed to addressing your privacy concerns promptly and transparently.

Contact us at: [email protected]

Our support team is available 24 hours a day, 7 days a week, and aims to acknowledge privacy-related enquiries within 3 business days. Please include "Privacy Request" in the subject line of your email along with your registered account username to help us route your enquiry to the correct team.